1. guarantee suitability of the covered product for any particular purpose. Rights provided under various Australian laws may be applicable to the circumstances of your product purchase.
   
   
2. If a claim is made but the product when checked is not faulty or the fault found is not one that is covered under this ESP, all inspection and service charges will be at your cost. You must ensure the product is plugged in to an appropriate live power supply (or other such services as the case may require, e.g. water) and switched on,
   and that the installation is correct. Installation and relocation are your responsibility and are at your cost.
   
   
3. To the extent that such may be disclaimed by law any loss of use, direct, indirect, consequential, physical or economic loss, damage or injury suffered to any person or company or property arising from the use or existence of a defective or faulty covered product.
   
   
4. Any pre existing conditions are excluded from cover under the BTW. This BTW does not act to improve a product covered under it to a condition better than at the commencement of cover nor to rectify faults inherent within the design, or cover any defects in workmanship which are not caused by defects in workmanship of
   a covered part.
   
   
5. We will not allow or pay any claim or cost where there has been any fraudulent act on your part in relation to the claim or where you fail to disclose anything that is relevant, or where you have not taken all reasonable precautions to protect the covered product from damage.
   
   

IMPORTANT THINGS TO DO BEFORE MAKING A CLAIM

1. Check that there are no obvious problems that can be solved by reference to the manufacturer's instructions and this document, this is to avoid you being charged a fee where there is no fault
   found.
   
   
2. Ensure you have your proof of purchase (this is generally called an "Invoice" or "Sales Docket") that shows the ESP and the covered product, you will not be able to make a claim without it, as it is the only method we have to determine you have purchased cover under an BTW.
   
   
3. Note that the actual physical repair work will be carried out during normal business hours excluding weekends and public holidays.
   
   
4. All Small Electrical Appliance Replacement (SEAR) claims will require authorisation from us. The replacement product must be obtained from a location we advise. To obtain the replacement item you must at your cost return the failed item together with any associated parts or controllers or accessories, to the location we advise at the time of your claim being accepted by us.

Definitions:

Unless the context requires otherwise in this document, references to

• "product" or "covered product" means the specific product covered under this specific BTW and listed as such on your, (the purchaser), proof of purchase documents, and may therefore, be the subject of a claim(s) subject to these terms and conditions, upon the occurrence of a covered fault;
  
  
• "us" or "we" or "our" means the retailer named on the invoice that lists the BTW and the (covered) product;
  
  
• "you" or "your" means the purchaser of the (covered) product and the BTW that relates to it.

These are the terms and conditions of the Black Tie Warranty (BTW) you have purchased. Certain words and terms requiring definition are listed under the "Definitions" section at the end of this document. Subject to these terms and condition, if your product suffers a covered failure we will:

• Repair it.
• If we cannot repair it we will replace it.
• If we cannot repair or replace it we will provide you with either store vouchers or a cash payment.

THERE ARE SEVERAL VARIETIES OF
BLACK WARRANTIES TO SUIT YOUR NEEDS

1. There are several types of ESP available as listed below, it is your responsibility, at the time of purchase, to determine that the correct details of both the BTW type, and required duration of cover, are correctly recorded on your purchase documents (invoice). This BTW is sold by us to you, to provide additional services relating to
   products we sell, BTW is not an insurance policy.
   
   
2. To make a claim you must be able to provide us with a copy of your purchase document (invoice), showing the covered product, and the specific BTW you have purchased in relation to that covered product. Each product covered must have its own individual BTW listed on the purchase document (invoice). Please go back to the
   store you purchased this BTW from if you have any questions as they can assist you and ensure you do have the correct coverage. Any corrections that may be required must occur within 14 days from the original date of sale.
   
   
3. If we cannot repair the covered product or if we choose not to, we will replace it with a working version of the same or similar product, or else if we cannot repair or replace it, we will settle your claim, by providing either store vouchers or cash, the selection of which is at our option.

COVERAGE PROVIDED UNDER THE VARIOUS TYPES OF
BLACK TIE WARRANTY IS AS FOLLOWS

• Depending on the type of product and the BTW you have purchased, the benefits as shown under one (only) of the headings listed below as A, B, C or D, will apply.
  
  
• For all types of cover (A, B, C or D) where the covered product is difficult to move or permanently installed, e.g. Stoves, Fridge???s, Dishwashers, TV???s over 29.5 inch or 75 cm for CRT types and over 34 inches or 86 cm for LCD and Plasma types, etc., it will be repaired on-site subject to the travelling distance being limited to
  50 kilometres from our nearest repair location. Freight / travel cost will be payable by you beyond that distance.
  
  
• For all types of cover (A, B, C or D) you can transfer the balance of the BTW cover to a new owner, without cost, should you wish to sell your product during the term of the BTW cover.
  
  
• Coverage applies in Australia and New Zealand only.
  
  

A. New Product.

• Cover commences once the manufacturer???s / supplier???s express warranty expires. The cover provided is similar to the express warranty provided by a manufacturer or supplier of the product and covers all parts and labour costs but not freight or transport of the product to our repair location (unless otherwise stated in this document).
  Food spoilage up to $250 per claim in any freezer where the
  
  
• spoilage was caused by or was attributable to a fault that is the subject of a valid claim under these terms and conditions.

TO MAKE A CLAIM

For all claims go to: www.auclaim.com

• For Fast And Effective 24 Hour, 7 Day, Automatic Claims Handling
  
  
• Instant claims registration and claim number allocation (no waiting on phones).
  
  
• Instant repairer selection for your claim, with full details provided to you.
  
  
• Instant notification to repairer of your claim once you complete the web based process.
  
  
• Log on using your claim number during the repair process to track your repair.
  
  
• Log on using your claim number and send messages to the repairer or the claims administrator.
  
  Or
  
  
• Contact the claim centre between 9 a.m. and 5 p.m. Monday to Friday NSW Standard time, excluding
  public holidays, on Ph : 1800 WARRANTY, 1800 927 726 or Fa x: 1800 124 006