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Please pass on my appeciation to your bosses for your excellent assistance during a fairly daunting and confusing time for myself.

It was a pleasure to experience good old fashioned proactive service in an era where we are constantly being subjected to frustratingly difficult experiences with offshore customer "service".

So, thanks again for your help, and I assure you that I will be personally utilising your company again, and will readily refer you to my many colleagues within the industry.

Kindest regards.